At Cretegen, Inc., your privacy matters. Learn how we safeguard your information while improving the tools and services we provide.
At Cretegen, we take your privacy seriously. Please read this Privacy Policy to understand how we collect, use, and protect your personal data. By accessing or using our services in any way, you acknowledge and agree to the practices and policies outlined below. You also consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Your use of Cretegen’s services is always subject to our Terms of Use, which incorporate this Privacy Policy. Any terms used in this Policy without a specific definition shall have the meanings assigned to them in the Terms of Use. You may print a copy of this Privacy Policy for your records.
In the course of providing our services, we may process personal data on behalf of enterprise customers. In such cases, Cretegen acts as a service provider, and our processing of that data is governed by the agreement between us and the respective enterprise customer. If your data is processed as part of an enterprise agreement, this Privacy Policy does not apply, and the enterprise customer’s privacy policy or agreement with you or your organization governs such processing. Please contact the relevant enterprise customer, not Cretegen, for any privacy-related inquiries regarding such data.
As we continue to enhance our services, we may update this Privacy Policy periodically. If we make significant changes, we will notify you by placing a notice on the Cretegen website, sending an email, or using other appropriate means. If you choose not to receive legal notice emails from us (or have not provided your email), you are still responsible for reviewing updates. Continued use of our services after updates are posted indicates your acceptance of any modifications.
This Privacy Policy explains how Cretegen collects, uses, discloses, and protects personal data when you interact with our services. Personal data refers to any information that identifies or relates to an individual, including details often categorized as “personally identifiable information” under applicable laws.
This policy does not apply to data collected or processed by third-party services that we do not control. If you engage with third-party websites, applications, or services through Cretegen, their respective privacy policies will govern their data collection and usage.
In some instances, Cretegen functions as a service provider for enterprise customers. When acting in this capacity, we process data on behalf of those customers, and their privacy policies, not this one, apply to such data processing. If you have concerns about how an enterprise customer handles your personal data, we recommend reaching out to them directly.
Additionally, this Privacy Policy is subject to our Terms of Use, which govern your overall use of Cretegen’s services. If you do not agree with our privacy practices, please refrain from using our services.
Cretegen collects personal data from users in several ways, including information you provide directly, data collected automatically when you use our services, and information obtained from third parties. The types of personal data we collect depend on how you interact with our services.
| Category | Examples | Purpose |
| Profile or Contact Data | Name, email address, phone number, mailing address, authentication credentials | Account creation, communication, and service authentication |
| Calendar & Email Data | Calendar events, email messages, and contact information (if integrated with third-party services) | Enabling scheduling, email functionalities, and integrations |
| Payment Data | Credit card details, bank information, billing address | Processing transactions through third-party payment processors |
| Device/IP Data | IP address, device type, browser information, operating system | Security monitoring, fraud prevention, and service performance optimization |
| Web Analytics | Interaction logs, referring pages, session duration, usage statistics | Improving user experience and understanding service engagement |
| Employment-Related Data | Job title, company name | Customizing service offerings and improving marketing outreach |
| Geolocation Data | Approximate location derived from IP address | Enhancing security measures and providing location-based services |
| User-Generated Content | Messages, customer support inquiries, feedback submissions | Assisting with troubleshooting, improving services, and responding to user inquiries |
We do not collect sensitive personal data such as social security numbers, biometric information, or health-related data unless explicitly required and with your consent.
We ensure that all data collection complies with applicable privacy laws and industry best practices.
Cretegen processes personal data to provide and enhance our services, maintain security, and comply with legal requirements. Below are the primary purposes for which we use personal data:
We do not sell personal data to third parties. However, we may share certain data with trusted service providers and partners under strict privacy protections, as outlined in the next section.
Cretegen does not sell your personal data. However, we may share certain categories of personal data with trusted third parties under specific circumstances. Below is an overview of how we share data:
Cretegen uses cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver targeted ads.
Cretegen takes data security seriously and implements industry-standard measures to protect your personal data. However, no system is entirely secure; users should also practice safe habits online.
While we strive to protect user data, we cannot guarantee absolute security. If you suspect unauthorized access, contact support@cretegen.io.
Cretegen retains personal data as long as necessary for the purposes outlined here, legal requirements, and agreements.
| Type of Data | Retention Period | Reason for Retention |
| Account & Profile Data | As long as the account is active | Required for service functionality |
| Payment Information | As long as required by financial regulations | Compliance with tax and financial laws |
| Device & IP Data | Typically 12-24 months | Security monitoring and fraud prevention |
| Support & Correspondence | Up to 3 years | Customer service and record-keeping |
| Marketing & Analytics Data | Typically up to 2 years | Service improvement and targeting ads |
To request data deletion, email support@cretegen.io. Some data may be retained for legal or operational reasons.
Cretegen’s services are not intended for children under 16, and we do not knowingly collect personal data from this group. If you are under 16, do not use our services or submit data.
If you suspect that a minor has submitted data, please contact support@cretegen.io.
Residents of certain U.S. states have additional privacy rights under laws like CCPA, CPRA, and others.
To exercise any of these rights, email support@cretegen.io.
Nevada residents may opt out of the sale of data, though Cretegen does not sell data. Contact support@cretegen.io for confirmation.
States like Virginia, Colorado, Connecticut, and Utah have similar rights. You may access/correct/delete data and opt out of targeted ads/profiling. Contact support@cretegen.io to make a request.
If you are a resident of the EU, UK, Liechtenstein, Norway, or Switzerland, you have additional rights under GDPR and UK GDPR.
Request your rights or lodge complaints at support@cretegen.io. For unsatisfied requests, contact your DPA. List of DPAs.
If you have any questions or requests, please contact:
Email support@cretegen.io (subject: “Privacy Request”). We may need to verify your identity. Requests are handled within legal timeframes (e.g., GDPR: 30 days).
EU/UK/Swiss residents can file with their Data Protection Authority if unsatisfied. DPA List.
We may update this Policy from time to time to reflect service, practice, or legal changes.
Significant changes will be communicated to users via email, website, or other channels. Continued use after updates means you accept the revised policy.
The current Privacy Policy will always be available at cretegen.io/privacy.
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